NeuroMaraNeuroMara · For adults 18+
Questions to ask a neurodivergent-supportive service
“Neurodivergent-friendly” is a starting point. Ask what a service can do in practice, and decide whether that fits your needs.
You can use this checklist for an initial email or conversation. Choose the questions that matter to you; you do not need to disclose a diagnosis or personal history to ask about a service.
Communication
- Can I contact you by email or text instead of making a phone call?
- Can I receive written instructions or a summary of next steps?
- How long do you usually take to reply?
- Can I have extra time to process information or answer questions?
Environment and access
- What should I expect when I arrive or join online?
- Are quieter appointment times, breaks, or adjustments to lighting available?
- Can I bring a support person or use my communication tools?
- What accessibility options can you offer, and which are not currently available?
Costs and practical details
- What is the full price, and are there other charges?
- What are the cancellation and rescheduling rules?
- Are you accepting new clients, and is there a waiting list?
- Which locations and ages do you serve? Are remote options available?
Approach and choice
- What experience do you have supporting people with needs like mine?
- What qualifications apply to the service you provide?
- How will we decide on goals together?
- Can I decline an activity, ask for a different approach, or stop the service?
A first-inquiry template
Hello, I’m exploring your service. I prefer written communication and would like to understand your availability, costs, and accessibility options before deciding. Could you tell me how to get started and what a first visit or session involves? Thank you.
For service providers
Help people make an informed choice by publishing specific, accurate information. Describe your audience, locations, communication options, access arrangements, fees, qualifications, and current availability. Say which accommodations require advance notice.
A useful description might say: “Appointments are available by video or in person. You can book by email, request written next steps, and ask about a quieter appointment time.” Only include options you actually offer.
NeuroMara is developing its shared provider directory. This guide is available now; public provider-listing functionality still needs completion before listings can reliably reach other visitors.
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